Veritas Support Solutions leverages innovative, customer-focused support technologies designed to help customers optimize their IT infrastructure and manage IT risk. Veritas has nearly 1,300 support professionals in twelve global support centers supporting nine languages (English, French, German, Italian, Japanese, Korean, Brazilian Portuguese, Spanish, and Mandarin.) Non-English support is offered during our support centers’ local
business hours, Monday – Friday.
Essential Support for Software Products includes the following deliverables:
-Essential Support customers are entitled to receive telephone support on a 24x7x365 basis.
-Essential Support customers have access to the Veritas technical support website on a 24x7x365 basis.
-Veritas will provide support on a Continuous Efforts basis, upon customer request, but only for SEV 1 cases.
-Veritas Support Services may provide a Hot Fix or Patch to address a Software problem(s).
-Veritas customers may download any Generally Available (GA) Patches from the Veritas Knowledge Database.
-Essential Support includes access to Software Version Upgrades.
-Customers have the right to designate up to six (6) Designated Contacts per Software License title.
Upgrade protection and technical support subscription only
Duration (Maintenance): 36 month(s)Fulfillment Type: Maintenance OnlyLicense Attributes: Technical support, Upgrade ProtectionLicense Volume (#users): 1Licensing Programs: VeritasMaintenance Included: Yes
This product is subject to our return policy. Please see our complete return policy for details.